About Us

Underfloor Heating Factors direct are totally committed to providing you, the customer with a first class service. We strive to make your purchasing experience with us as stress free as possible. If for any reason you are not completely satisfied, please feel free to contact us at this link sales@underfloorheatingfactors.co.uk or call us on 01424 819037, or alternatively you can write to:-

Underfloor Heating Factors direct,
Unit 12, Earthwise Resource Centre,
6 Wainwright Road,
Beeching Road Industrial Estate,
Bexhill-on-Sea,
East Sussex.
TN39 3UR

Making A Purchase

Our customer care is the best in our market sector, as soon as you place an order with us, you will receive immediately by return email your customer account number, description of goods you have purchased, and a VAT invoice, within 48 hours from placing your order you will also be notified by email, as to the approximate delivery date, if you have any queries you can contact customer services by either email at sales@underfloorheatingfactors.co.uk or by calling 01424 819037 and asking for customer services, we guarantee your satisfaction.

Payment

Payment can be made using all major credit/debit cards or by way of cheque, cash, Postal Order or Bankers Draft. If you are a Local Health Authority, Ltd Company or Sole Trader, we can send you a pro forma invoice so you can make payment to us, please call and ask for our Accounts Department if this method would suit you better. They can be contacted on 01424 819037.

Prices

We are entitled to make adjustments to the price to take account of any increase in our supplier's prices or the imposition of any taxes or duties, or if due to an error omission the price published for the goods is wrong whether or not the order has been confirmed.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

Orders to Underfloor Heating Factors direct are subject to UK VAT at 17.5% VAT is added. All Prices are shown with and without VAT.

Credit/Debit Card Security

Your shopping experience with Underfloor Heating Factors direct could not be safer. Our payments section has 128 bit encryption, your personal details are entered directly onto our payment processing company's 128 bit encrypted pages and are not held on our system at all. We use Paypal as our credit/debit card payment processing providers, who are 100% safe and secure and have a first class reputation for security. If you are unsure about entering your details you can always send a cheque, postal order or bankers draft to...

Underfloor Heating Factors direct,
Unit 12,
Earthwise Resource Centre,
Beeching Road Industrial Estate,
East Sussex.
TN39 3UR

We do not recommend you sending cash via the post unless it is registered.

Guarantee

We understand that some people shopping online could feel at risk, how can you be sure that your personal information you put into the computer is safe?

You can be assured that the information you enter into our site is 100% safe, as we use secure sockets layer (SSL) which is virtually impossible for unauthorised parties to read or gather information.

Shopping at www.underfloorheatingfactors.co.uk .com is 100% safe and secure, this we guarantee you

So there is no risk! In fact, shopping at www.underfloorheatingfactors.co.uk is so much safer than using your credit card at a restaurant or shopping in the high street.

Try for yourself, see how easy it is to shop at www.underfloorheatingfactors.co.uk you will be amazed, you don’t even have to leave the comfort of your home or office, within days your order will be delivered to your despatch address.

Privacy Policy

Underfloor Heating Factors direct does not disclose buyer's information to third parties. Cookies are used in our site, but these are only used to keep track of your shopping trolley contents once you have selected an item. Any information given at the time of ordering is collected by us for the sole intention of completing your order. We may collect information to enable us to inform you from time to time, by e-mail or post, of new products and services available from Underfloor Heating Factors direct. All information is collected lawfully and in accordance with the Data Protection Act of 1998