Returns Policy

ALL ITEMS MUST BE CHECKED AT TIME OF DELIVERY TO ENSURE THAT THEY ARE NOT FAULTY. IF THEY APPEAR TO BE FAULTY THEN WE MUST BE INFORMED IMMEDIATELY BY CALLING 01424 855942 or by email at sales@underfloorheatingfactors.co.uk

ALL PRODUCTS MUST BE INSPECTED AND SIGNED FOR BY THE CUSTOMER OR AGENT ON DELIVERY

If an item has any faults or manufacturing defects it will be replaced at our expense.

You may withdraw from this agreement at any time up to 7 days after we have delivered the goods to you. If we have delivered the goods, you must not have used them and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost.

The goods must be returned to us in perfect condition, with the original undamaged packaging. If any damages occur during transit the customer is responsible in full and a refund will not be given. The total amount to be refunded will be the price paid less the initial delivery charge.

If you wish to return the goods more than 7 days after we have delivered the goods to you, this would be at our discretion & up to a maximum of 30 days, you must not have used them and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost. There may be an additional administration charge of up to 25% of the purchase price of the goods returned. Please inspect your goods upon arrival.

We will reimburse any amounts you have paid to us within 30 days of return of the goods, having deducted any return costs and administration fee if applicable.

This guarantee is in addition to any warranties or conditions implied by law and nothing in these terms affects your statutory rights.